Refund Policy

Last updated: August 30, 2026

This Refund Policy applies to all subscription plans (Starter, GOLD, Platinum, and any other published plan) purchased for access to A1 Plan API. Please read it carefully before subscribing.

1. Digital Subscription Service

A1 Plan API is a digital, credential-based API subscription service. Once login credentials are issued and activated, you gain immediate access to all included endpoints and your daily hit quota. Because access and value are delivered instantly upon activation, subscription fees are non-refundable except as described below.

2. Eligible Refund Cases

We will consider a full or partial refund only in the following situations:

• Duplicate payment: you were charged more than once for the same billing cycle due to a payment or system error.
• Non-provisioning: payment was received but login credentials were not issued within a reasonable time (typically 2 business days) and the issue is not resolved after being reported to us.
• Extended outage: the Service was unavailable for a continuous period exceeding 72 hours within a billing cycle due to a fault on our end, and you request a pro-rated credit or refund for the affected period.

3. Non-Refundable Situations

Refunds will not be provided for:

• Change of mind after credentials have been issued and used.
• Partial or non-usage of your daily hit quota during a billing cycle.
• Inaccuracies or delays in data originating from upstream telecom/DTH operators, which are outside our control.
• Suspension or termination of access due to a violation of our Terms & Conditions.
• Downgrading from a yearly plan partway through the term.

4. Cancellations

You may cancel auto-renewal or request cancellation of your subscription at any time by contacting us at support@a1planapi.com or via WhatsApp. Cancellation stops future billing but does not entitle you to a refund for the current, already-paid billing cycle unless it qualifies under Section 2 above.

5. How to Request a Refund

To request a refund, email support@a1planapi.com with your registered email/username, payment reference, and the reason for the request within 7 days of the charge. Approved refunds are processed back to the original payment method within 7–10 business days.

6. Plan Upgrades

If you upgrade from a lower plan (e.g., Starter to GOLD) mid-cycle, the price difference may be charged on a pro-rated basis; the original payment for the lower plan is not separately refunded, as it is credited toward the upgraded plan.

7. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date and will apply to subscriptions purchased after that date.